Terms of Service

Our Agreement with You

These Terms of Use govern your relationship with Hook and your use of our website, mobile app, and services.

Last updated: September 11, 2025

Introduction

These Terms of Use (“Agreement”) are between you and Hook Technologies Limited (“Hook,” “we,” “our,” or “us”). It governs your use of the Hook website, mobile app, and services (the “Platform”).

Hook is duly registered with the Nigeria Data Protection Commission (NDPC) as a Data Controller of Major Importance in line with the Nigeria Data Protection Act, 2023. We also comply with the Ghana Data Protection Act, 2012 (Act 843) and maintain registration with the Ghana Data Protection Commission (DPC) where required. This ensures your personal data is collected, stored, and processed in line with applicable national standards.

1. Acceptance of Terms

By registering and opening an account with Hook, you have unconditionally agreed to and accepted our terms of use. If you do not agree with any of these terms, please desist from using the Hook website, app, and its services.

Please note that these terms may be revised and reissued at any time. Your continued use of the Hook Platform will be deemed as an irrevocable acceptance of any revisions. Notwithstanding the above, we will strive to notify you of changes to these terms which significantly affect your rights and obligations. Such notices shall be sent to the email address you provided as part of your account registration and it is your responsibility to keep your contact information up-to-date.

2. Our Products And Offerings

Hook as a platform bridges the gap between individuals who need liquid cash and businesses who need discounted gift cards as a payment alternative. We provide services using our website (hook.ng), mobile app, and API (all together referred to as “Hook Platform”).

Our services enable individuals to exchange gift cards and vouchers for cash equivalent (herein referred to as ‘customers’ or ‘clients’ or ‘users’), and also enable businesses to get discounted gift cards as payment alternatives (herein referred to as ‘partners’).

3. Eligibility

To be eligible for the use of Hook Platform, you must:

  • Complete the registration process.
  • Not be less than 18 years of age as an individual and must possess the authority to accept the terms of use on behalf of or if it’s a company.
  • Not have been previously suspended or banned from the use of Hook Platform.
  • Pass all KYC and compliance requirements.
  • Not violate any law and regulation applicable to you, including but not limited to regulations on anti-money laundering, anti-corruption, and counter-terrorist financing.

4. Identity Verification

You hereby authorize Hook to, directly or through the use of a third party or parties, make any inquiries we consider necessary to verify your identity and/or your transaction and/or protect against fraud, including to query identity information contained in public reports (e.g., your name, address, past addresses, or date of birth), to query account information associated with your linked bank account (e.g., name or account balance), and to take action we reasonably deem necessary based on the results of such inquiries and reports. You further authorize any and all third parties to which such inquiries or requests may be directed to fully respond to such inquiries or requests.

5. Security of Account

Hook remains committed to the security of the platform, user data, and user assets, however, it is important that Hook users treat the login credentials used to access the platform as confidential information and avoid disclosure to any other party, or parties. As a user, you hereby agree that you are totally responsible for the security of your account and its login credentials.

Hook shall not be liable for any loss or damage caused by authorised or unauthorised use of your login credentials. You hereby acknowledge that you understand that Hook will never ask for your login credentials via email, SMS, social media, instant messenger, or any other channel.

6. Transaction Cancellation and Refund

Transactions on Hook may be cancelled within a certain time window if requested by a user. Transactions may also not be cancelled after a certain time window. You understand that the time window is totally dictated by Hook, and generally depends on the transaction status and the processing stage. You invariably agree that Hook ultimately dictates if a transaction may be cancelled or not.

Hook may also cancel a suspicious transaction, or if we believe it’s beyond our risk appetite, or if you are unable to provide all required information (like a purchase receipt) to verify the authenticity and legality of your transaction.

7. Transaction Modification

Hook may modify a transaction if submitted with wrong transaction details (perceived or otherwise). By using Hook, you agree that Hook may also modify your transaction in its best interest, or in your best interest, notwithstanding, our quality assurance policies ensure that you are satisfied as a user.

8. Prohibited Activities

The use of the Hook platform, or its services, or provided API prohibits that you:

  • Breach its terms of use or privacy policies.
  • Attempt to trade in an asset that was not legally obtained by you.
  • Facilitate, engage or partake in any fraudulent activities including but not limited to any actions to defraud Hook, its users, or any individual or company.
  • Breach any laws and regulations applicable to you.
  • Act in a defamatory or harassing manner to Hook, its agents, or its users.
  • Provide false personal information.
  • Carry out automated activities that consume an unreasonable amount of Hook’s infrastructure.

You hereby acknowledge that Hook reserves the right to restrict or terminate access to your Hook account or take legal actions upon the reasonable suspicion or conviction that you have carried out any of the prohibited activities.

9. Proprietary Rights

You acknowledge and agree that Hook is the exclusive owner of all intellectual property rights, including the Hook Platform, services, logos, trade names, brand names, designs, and necessary software used in connection with the Hook Platform. However, any proprietary rights associated with third-party logos, trade names, brand names, and designs shall belong to those third parties.

The Hook Platform may feature proprietary logos, service marks, and trademarks owned or used by the Company or others. Hook is not granting you any licence to use these proprietary marks by displaying them on the Platform, and unauthorised use may violate intellectual property laws.

You understand and acknowledge that Hook owns the Hook Platform, and these Terms and Conditions do not transfer any ownership, rights, or title from the Hook to you or any third party.

10. Privacy Policy

By using the Hook Platform, you acknowledge and agree to be bound by the terms of our Privacy Policy, which is incorporated by reference into these Terms and Conditions and can be found here.

Our Privacy Policy outlines the collection, use, and disclosure of personal information and other data by the Hook Platform. You are responsible for reviewing our Privacy Policy to understand how we use your information and data.

We may update or revise our Privacy Policy from time to time, and any changes will be effective immediately upon posting the revised Privacy Policy on the Hook Platform. By continuing to use the Hook Platform after any changes to the Privacy Policy, you agree to be bound by the updated or revised Privacy Policy.

11. Account Monitoring, Suspension, or Termination

Upon probable cause to believe that you have acted in violation of these Terms and Conditions or:

  • That any content or material or asset submitted or shared by you in or through the Hook platform violates these Terms of use or the intellectual property rights, other property rights, or the right to privacy of any third party.
  • We have reason to believe that your use of the Hook platform is in violation of any applicable law or regulation, or that you are using the services in a fraudulent manner or otherwise contrary to the purpose of this Agreement.
  • We have reason to believe that you have supplied false, misleading, or deceptive information in connection with your registration, identity verification, transactions, or any other use of the services, either to us or to another user.
  • You have not responded to our inquiries or supplied the information requested by us within a reasonable period of time.
  • We are required to do so under any applicable law, regulation, or an order issued by an authority.
  • If we determine that you have at any previous point in time violated this Agreement or any other agreement that you have entered into with us.

Upon the occurrence of ANY of the above, Hook shall immediately close, suspend or limit your account.

12. Grievance Policy

Hook believes in providing excellent service and strives to be sincere and transparent in its approach to customer service. Your confidence in us is of paramount importance to us and we would never place our personal growth before your interest.

We ensure a simply incredible and user-friendly experience for all our customers and in case of any complaint or concern, we do everything we can to fix them.

Hook has developed a procedure for prompt attention to the grievances of its customers with respect to various issues by setting up a “customer support” and “a dispute resolution mechanism”.

Customers can give their complaints/feedback only by using:

  • The live chat available on our public domain,
  • Calling our official contact number (+234 901 931 2249), or
  • Sending an email to help@hook.ng

You hereby agree that you are aware of our customer support channels, and we’re not liable for any damage or loss as a result of using any other unrecognized channel.

13. Disclaimers and Liability Limitation

  • Hook is not liable for delays or failures caused by events outside our control (e.g., internet outages, regulatory actions, natural disasters).
  • Third-party APIs or services used on the Platform may fail; we are not responsible for their performance.
  • To the fullest extent permitted by law, Hook disclaims liability for indirect, incidental, or consequential damages.

Hook makes use of the best services. Hook does not offer its services through social media. All transactions are done either on our official website (hook.ng), or on our mobile app downloadable on Apple Store or Google PlayStore.

14. Anti-Money Laundering Policy

Hook complies with:

  • The Money Laundering (Prohibition) Act, 2011 (as amended) (Nigeria).
  • The Terrorism (Prevention) Act, 2011 (as amended) (Nigeria).
  • The Central Bank of Nigeria AML/CFT Regulations, 2013.
  • The Ghana Anti-Money Laundering Act, 2020 (Act 1044) and related regulations.

We maintain transaction monitoring, reporting, and KYC processes, including cooperation with regulators such as the EFCC, SCUML, and the Ghana Financial Intelligence Centre (FIC).

15. Governing Law

This Agreement and the rights and obligations of the Parties hereunder shall be governed by and interpreted and construed as follows:

  • If you are in Nigeria, these Terms are governed by the laws of the Federal Republic of Nigeria.
  • If you are in Ghana, these Terms are governed by the laws of the Republic of Ghana.

16. Contact Details

If you have any questions or concerns regarding these Terms of Service, please contact us via:

Approved By Management
Updated this 11th day of September, 2025

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Tag: What Is A Gift Card?

  • What Is A Gift Card – How Gift Cards Work?

    Sell Safely Higher Gift Cards

    What Is A Gift Card – How Gift Cards Work? There have been various questions flying around on the internet about gift cards. Well, we should definitely address the major question – How do gift cards work and what is a gift card? So, if you’ve been curious about what a gift card is, you are reading the right piece.

    A gift card is a prepaid card commonly stored with a certain amount of money. Retail stores and banks are known to issue gift cards for various reasons.

    Retail stores like Walmart, Amazon, and Sephora provide gift cards to make purchases easy for their customers. This in turn helps to raise awareness and boost business. It is also a great way to reward loyal customers.

    Financial institutions also issue gift cards like Visa gift cards and Mastercard gift cards. Certain gift cards can only be used at the issuer’s store while some can be used at any retailer that accepts them.

    These gift cards have a preset amount that can be used by holders to buy items at the issuer’s store. Items like clothing, gadgets, home equipment, media content, etc. They come in various denominations ranging from $1 to $5000.

    Some gift cards have expiration dates while some do not. The only way to find out is to ensure to read the terms and conditions of any gift card you intend to buy.

    Another amazing thing you should know about gift cards is that they are great gift options. When you are unsure about what gift to give your friend or family, the perfect alternative is a gift card. It also gives the recipient the flexibility to purchase whatever they like based on what the gift card can buy.

    What Is Gift Card – How To Explain How Gift Cards Work?

    A gift card is what you can spend just like money. You can use it to buy things at the store instead of your regular cash. Instead of buying a gift for your friend on special occasions, you can give such a person a gift card instead. Retailers commonly produce gift cards for customers to make purchases easy. You can buy a gift card online or at a physical store. 

    Sell-Safely-Higher-Gift-Cards-4

    Different Types Of Gift Cards

    There are different types of gift cards with individual features. Get to know them below:

    1. Closed-loop gift card: this type of gift card is only eligible for use at the store that issued it or in chains of stores. You can redeem them at the store’s physical location or on their online platform. Examples include a Best Buy gift card, a Macy’s gift card, and a Nike gift card.
    2. Open-loop gift card: this is a general-purpose gift card which means you can use it at any retail store or merchant that accepts it. It can be used to make all kinds of electronic payments. Examples include Visa, American Express, Discover, and MasterCard.
    3. Physical gift card: this is a regular plastic card that can be held. You can buy it in-store or online and it will be mailed to your provided house address.
    4. Digital gift card: this type can only be purchased virtually. This means you need to visit the issuing retailer’s website and place an order for it. It will be sent via email to you with the necessary card details.

    Benefits Of Gift Cards – What You Can Use Gift Cards For

    There are several benefits of gift cards you should know. They include the following:

    1. It is a great gift option for any special occasion.
    2. A gift card gives recipients the flexibility to purchase anything they want.
    3. It is convenient to buy and use.
    4. It is safe to use. In the case of digital cards, you do not need to take them around at the potential of losing them.
    5. It is a great payment option when you do not have cash or intend to pay with a credit card.
    6. The benefit of gift cards for businesses is to attract new customers and promote brand awareness.
    7. It is a great tool to curb unnecessary spending which is also a great way to avoid bank overdrafts.

    Disadvantages Of Gift Cards

    1. Closed-loop gift cards limit you to buy from a certain store.
    2. There might be unused funds left on a gift card which may be due to forgetfulness.
    3. Certain gift cards have hidden fees and expiry dates.
    4. After a certain time (12 months) of not using the gift card, you may be charged an inactivity fee.
    5. If you do not have the card number saved somewhere, losing a physical card can be a headache.
    6. You may be charged an extra fee if you want to reload the gift card.

    How Gift Cards Work?

    There are 3 different ways you can redeem gift cards in Nigeria.

        1. It Can Be Redeemed at the Issuing Retail Physical Store

    This is the most common way to redeem a gift card. You only need to walk into the store if they have a physical location in the country. The way this works is that you pick out the items you wish to purchase, take them to the checkpoint and the total price will be deducted from the gift card balance. This payment is always facilitated by the cashier.

          2. It Can Be Redeemed On The Issuer’s Online Store

    It is easier to redeem gift cards on the issuer’s online store. You can conveniently do this from the comfort of your home. Gift cards you can redeem include but are not limited to Steam gift cards, iTunes gift cards, Xbox gift cards, and Amazon gift cards.

         3. It Can Be Exchanged For Cash

    You may be wondering what is a gift card used for in Nigeria. This is the ideal option if you are based in Nigeria. You can sell gift cards for cash conveniently. There are several trading platforms where you can convert your gift card to naira.

    The best gift card trading platform in Nigeria is Hook. You get the best rates for your gift cards. Not only that, you get to enjoy a smooth and fast trading experience. Your wallet is credited immediately after a successful transaction.

    How Does Scamming Gift Card Work and How To Avoid Them?

    1. Online auction scams

      Certain online platforms put out gift cards for sale at a very ridiculous price with a high discount. Run away from any deal that looks too good to be true. Most of these gift cards are fake because you only realize they don’t work after the purchase. You should stay clear of any sketchy websites disguised as online auction sites.
    2. Bot scam

      Software applications that function as bots are often developed by gift card scammers to fetch gift card balances online. The bot functions in a way that searches the system for activated gift cards. Once found, the gift card balance is used to make unauthorized purchases.

      The best way to avoid this is to activate your gift card only when you plan to use it. This will reduce the chances of bots coming to steal your card.
    3. Fake cash prize

      Scammers do reach out to random people via calls, email, or text. They do claim you won a certain cash prize and ask you to pay a redemption fee with your gift card before you can claim it. Another strategy they use is to ask you to buy a gift card and send the details to them.

      I have personally experienced this scam before. You need to be content and be aware that there is no miracle money anywhere in order not to be a victim.
    4. Tech support

      Scammers might reach out to you via phone call and claim to be tech support at any popular company like Google. They claim they want to help you with some technical issues but need to provide private information or card details.

      Kindly note that no official tech support rep will require gift card details from you to fix any technical issues.

    How To Redeem/Sell Gift Cards In Nigeria

    Interested in selling gift cards in Nigeria? The first thing you need to do is sign up for an account on the Hook website or simply download the mobile app.

    You will be directed to a dashboard. Navigate to Giftcards and then click on Sell Giftcards. Input all the necessary details required like the gift card name, its subcategory, and the amount. Finally, click on “Begin trade”. It’s just as simple as that.

    Conclusion

    Gift card is generally admired because of their amazing features. It exists in various gift card types like closed-loop gift cards and open-loop gift cards which can either be in physical or digital form.

    Gift cards can be purchased at physical stores or online. To buy gift cards online, just visit the issuer’s online store to place an order.

    They are beneficial to individuals and businesses in diverse ways. Ensure to always check gift card terms and conditions to be aware of any expiration date.

    Gift card scams are rampant especially online, it’s best to avoid them. With what we’ve discussed, it’s now easy to spot and avoid them.

    The best way to utilize gift cards in Nigeria is to exchange them for cash. Seamlessly trade your gift cards on the Hook platform.