Frequently Asked Questions
We answered some of the questions you might have
Hook is a secure digital exchange where Nigerians can convert unused gift cards into cash. Since 2019, we have specialized in the efficient trading of gaming, shopping, and prepaid cards, ensuring fast remittance in local currency.
At the moment, Steam, Apple, Amex, and Razer gift cards have the highest rates. However, please note that our rates are subject to change based on market trends and demand. We recommend checking our RATE CALCULATOR or contacting our customer service team for the latest rates.
You will typically receive payment within 1 minute. We strive to process payments as quickly as possible to ensure a seamless experience for our users. Rest assured that we prioritize prompt payment delivery to ensure your funds reach you promptly.
There are multiple rewarding opportunities on our platform. The best methods to earn reward points are trading gift cards, referring others, and earning points for their transactions. Start earning today!
We take great pride in the longevity of our business, which we’ve built over the years. We hold our reputation in high esteem and would never do anything to tarnish it hastily. Our customers’ satisfaction is of utmost importance to us and remains at the forefront of our business practices.
Yes, we maintain a 24/7 online presence to provide our customers with the highest level of support and service.